Terms & Conditions

DEFINITIONS

The Company means Initial Direct, Initial Washroom Services, Bridge House, Mathisen Way, Colnbrook, Slough, Berkshire, SL3 0HH. The Buyer means any person or company placing a verbal or written order with the Company.

GENERAL

These Terms and Conditions shall form the basis of any contract between the Company and the Buyer(s). Unless specifically agreed in writing, these Terms and Conditions shall take precedence over and supersede any standard Terms and Conditions issued by the Buyer. No servant or agent of the Company has the power to vary these conditions verbally. The Company reserves the right to change these terms and conditions at any time without prior notice.

PRICE

All quotations and estimates given by the Company are, unless otherwise stated, based on current costs of materials and wages and are subject to amendment on or after acceptance to meet any recognised rise or fall in such costs.
Any variation to the prices quoted as a result of government taxes and levies will be the express responsibility of the Buyer.

TERMS OF PAYMENT

The ownership of any goods delivered by the Company shall only transfer to the Buyer when all outstanding monies owed to the Company have been paid in full. Until such payment is made the goods should be stored separately by the Buyer and labelled accordingly. The Company reserves the right of entry to the Buyers premises to recover the goods in the event of default by the Buyer. All risks for such goods shall pass on delivery and the Buyer shall insure against such risks. The Buyer shall pay all accounts in full and shall not exercise any rights to set-off or counterclaim against any invoice submitted by the Company.

DELIVERY

The price excludes delivery to the Buyers site within the UK by any appropriate method of transport at the discretion of the Company. This site must be such that the goods can be reasonably safely loaded.

Delivery is usually carried out by City-Link Express Delivery. Whilst the Company undertakes to use its best endeavours to deliver the goods on the promised delivery date, it does not guarantee to do so. Time of delivery is not the essence of the contract unless expressly so stated in writing.

The Company shall not incur any liability or obligation in respect of any failure to deliver or delay in delivery occasioned by any cause beyond its control. In the case of any failure to deliver or delay in delivery by some cause within its control the Company shall be under no liability or obligation to the Buyer in respect of any indirect or consequential loss.

Any complaint of short delivery or of damage to goods in transit must be notified within three days of receipt of goods and confirmed in writing at that time by the Buyer to the Company.

INSPECTION

It shall be the Buyers duty to inspect, examine and test the goods before use and to satisfy himself of their fitness for any purpose for which they are intended to be used.

Any description of the goods has been given by way of identification only and the use of such description shall not constitute a sale by description. Any samples shown to the buyer are exhibited solely to enable the Buyer to judge the quality of the bulk and not so as to constitute a sale by sample.

LIABILITY

Except as otherwise expressly mentioned in these conditions the Company shall have no liability of any kind whatsoever to the Buyer in respect of loss or damage whether direct, indirect or consequential, suffered by the Buyer whether in contract of negligence or otherwise in respect of any goods supplied or work done by the Company.

FORCE MAJEURE

The performance of all contracts is subject to variations of cancellation by the Company owing to any Act of God, War, Strikes, Government Regulations or Orders, National Emergencies, Lock-outs, Fire, Flood, Drought, Tempest of any other cause beyond the control of the Company owing to any inability of the Company to procure materials or articles required for the performance of the contract and the Company shall not be held responsible for any inability to deliver caused by such contingency.

LAW

English Law shall be the proper law of this contract.

RETURNS AND REFUND POLICY

Legal compliance

This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer

In accordance with the law, you have a 7 day cooling off period in which you have the right to cancel your purchase and receive a full refund for the goods (i.e. excluding the delivery charge). You do not need to give a reason for cancelling your purchase.

How to cancel within the 7 day cooling off period

Should you wish to cancel your purchase within the 7 days cooling off period, please email us at: supplies@initialwashrooms.co.uk. We can also be contacted by phone on 0845 600 6038.

Refunds for unwanted goods - Money Back Guarantee

Applicable where stated in the product information that the 7 day money back guarantee applies:
Providing that unwanted goods are received by us in unused, unopened and resale-able condition within 10 days of delivery, we will refund payment for the goods*. Orders placed via PayPal from this website will be refunded directly to you through the PayPal system. These refunds will be made within 2 days of return of goods and will amount to the cost of the goods, including VAT, less a 15% surcharge to cover handling costs and further administration costs; this applies to all orders placed through this website.

When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.

Guarantees and Warranties

All Warranties and guarantees are offered by the manufacturer and not Initial Direct unless otherwise stated.

All our guarantees and warranties are based on replacing parts, return and repair or return and replace.

Where possible we will send a replacement part, otherwise it is the customers responsibility to return the goods for repair or replacement by a new or equivalent product.

7 Day money back Guarantee (Where stated)

Our 7 day money back guarantee is based on the following conditions. This guarantee strictly applies to goods being returned within 10 days of receipt. You must call the Initial Direct helpline on 0845 600 6038 to arrange for collection via City-Link. Goods must be returned in original packaging with all contents enclosed. Goods must be unused and in a re - saleable condition this does not affect your standard product guarantee. Any goods being returned that are damaged or lost in transit will not be refunded. All goods being returned should be by registered post or by a reputable carrier this will give you the security of being able to claim in case of loss or damage. On receipt of goods received under the conditions listed above an immediate refund will be issued minus a 15% surcharge of the total purchase amount including VAT covering original delivery cost, handling costs and further administration costs, this applies to all orders placed through this website. All our products carry our own and also manufacturers guarantees none of these are affected by any of the above.

Out of stock items

Our stock levels are continually monitored and replenished on a regular basis. If an item is out of stock and will not be replenished within a reasonable period of time we will contact you to let you know, and offer you a full refund for the product, or a suitable alternative if one exists.

Damaged or faulty goods

If the product/order is damaged or faulty you must return the goods within 10 days, once we have received the goods back and established they were faulty we will replace them immediately by return. Prior to returning any goods please call 0845 600 6038 or email supplies@initialwashrooms.co.uk. We cannot be responsible for goods of which are returned without the above information supplied.

In the event of damage to property caused by malfunction or design fault (e.g. fire/water damage), the responsibility rests solely with the manufacturer of the item and any such claims will be passed from ourselves directly to the manufacturer.

Remember that any installation, if required, should be carried out by a qualified tradesman.

DELIVERY

Deliveries are between the times of 08:30 and 17:30 weekdays only. If you are not in the carriers will post a card through your door and attempt to deliver the goods on three further occasions. If delivery is unsuccessful by the 5th day then the goods will be returned to depot. For your convenience, you may choose to use an alternative address. When you reach the shopping cart area an option to specify a delivery address is available.

Goods are delivered via City-Link. In the unlikely event of damage to your property in the course of delivery, the responsibility rests solely with the carrier.

Due to the fact we have no control over carrier delivery times it is unadvisable to book Plumbers, Electricians or any other trades prior to actually receiving your goods, otherwise late deliveries could add unnecessary extra expense of which Initial Direct will not be responsible for and no compensation will be paid under these unfortunate circumstances by Initial Direct.

A charge of £7.50 + VAT will be made for delivery to the UK mainland. Initial Direct offer free delivery for any order placed with a total value greater than £50. For delivery to other regions/countries a higher charge may apply.

CREDIT CARDS ACCEPTED

We accept all major credit/debit cards. Most are listed below, however if yours is not listed, please feel free to contact us to check.

• Discover
• Visa
• MasterCard
• Solo
• Maestro

*Please note on very small orders alternative arrangements may be required.